General Manager - Louisville
Louisville, KY
Full Time
Manager/Supervisor
JOB SUMMARY: The General Manager position consists of leading and managing all school staff in upholding the Aqua-Tots Swim School Core Values and brand standards. Our mission is to provide customers with consistent, quality swimming lessons that adhere to the Aqua-Tots Curriculum Standards and provide excellent customer service in a safe and welcoming environment.
POSITION TYPE
- Full-time, salary-based position - $50,000-$55,000
- Days and hours may fluctuate based on the school’s needs and season
- 1 weekend shift required (Saturday/Sunday from 7:00a-4:00p)
AREAS OF RESPONSIBILITY
- Ensure that all staff adhere to the Aqua-Tots Core Values during all staff and customer interactions.
- Oversee the AM and OM (if applicable) in their areas of responsibility (reference the AM and OM job descriptions)
- Maintain a high level of customer engagement and ensure overall customer satisfaction by Creating the Aqua-Tots Experience
- Ensure overall school safety for staff and customers
- Educate customers in the Aqua-Tots ‘Learn to Swim’ program
- Sell swim lessons to meet the needs of customers
- Oversee the customer experience with technology platforms
- Oversee Front Desk staff in the tracking and converting of all leads
- Oversee the Front Desk in responding to customer service concerns and handling any escalated issues
- Follow up with customer withdrawals
- Ensure all staff maintain Aqua-Tots quality and consistency in providing excellent lessons, customer service, and a clean facility
- Set sales goals and implement a sales goal incentive plan for all staff
- Lead in researching labor projections and determining hiring needs
- Lead the recruiting, hiring, and onboarding of all staff
- Keep training platform in order/clean (staff profiles, training completion, reporting)
- Lead Front Desk Staff assessments/coaching forms and review Aquatic Staff assessments/reports with AM
- Oversee the leadership development and growth of the Front Desk and Aquatic staffs
- Lead quarterly and annual reviews with all staff
- Oversee all documented staff disciplinary action
- Oversee the off-boarding process
- Ensure all staff certifications are properly documented and current
- Oversee schedules, attendance, and shift coverage for all staff
- Uphold uniform expectations for each position
- Build a team environment and promote the Aqua-Tots culture amongst all staff
- Lead and plan monthly in-service meetings
- Plan and hold quarterly team-building activities
- Ensure the interior and exterior of the facility adhere to the brand standard in overall appearance
- Ensure the pool, pump room, and pool environment adhere to the Aqua-Tots brand standard in overall appearance, safety, and cleanliness
- Review all incident reports and take appropriate action when necessary
- Manage inventory for customers, employees, and the facility
- Build, manage, and adhere to the school budget
- Adhere to all required franchise accounting and reporting procedures
- Manage staff payroll
- Keep POS system in order/clean (customer profiles, plans, reporting)
- Carry out any other tasks to support team objectives that are assigned by your leadership as required
REPORTS TO
- Franchise Owner
- Bachelor’s degree
- Valid Driver’s License
- Open availability
- 2-3 years of management experience
- Customer service skills
- Administrative skills
- Excellent verbal and written communication skills
- Strong report, writing, and presentation skills
PREFERRED QUALIFICATIONS
- Experience working in aquatics
- Experience working with children
- Experience with sales and/or sales management
CERTIFICATION REQUIREMENTS
- Aqua-Tots Front Desk Staff (AT-FDS) Certificate of Completion
- Aqua-Tots Basic Water Safety Instructor Certificate of Completion
- CPR and First Aid Certifications
For questions and inquiries please contact our talent acquisition team at [email protected]
Apply for this position
Required*