General Manager - Louisville

Louisville, KY
Full Time
Manager/Supervisor


JOB SUMMARY: The General Manager position consists of leading and managing all school staff in upholding the Aqua-Tots Swim School Core Values and brand standards. Our mission is to provide customers with consistent, quality swimming lessons that adhere to the Aqua-Tots Curriculum Standards and provide excellent customer service in a safe and welcoming environment.

COMPENSATION
  • Base Salary: $50,000-$55,000
  • Quarterly sales and performance based bonus opportunities
  • Days and hours may fluctuate based on the school’s needs and season
    • 1 weekend shift required (Saturday/Sunday from 7:00a-4:00p)
POSITION TYPE
  • Medical Insurance: Employer pays 70% of health insurance premium; employee pays 30%
  • Closed for all major holidays
  • Retail-style schedule aligned with a school-year calendar
  • Professional development opportunities
SCHEDULE
  • Full-time; one weekend shift required
  • Days and hours may fluctuate based on the school’s needs and season
WHAT YOU'LL DO
Team Leadership & Development
  • Recruit, hire, train, and coach all staff
  • Execute assessments to conduct performance reviews and lead culture-building initiatives
  • Foster a fun, supportive environment rooted in Aqua-Tots Core Values
Customer Experience
  • Maintain a high level of customer engagement and ensure overall customer satisfaction by Creating the Aqua-Tots Experience
  • Support families by providing education and recommendations through the Learn-To-Swim program
  • Resolve escalated customer situations
  • Oversee communication and front desk systems
Operations & Safety
  • Maintain a safe, clean, and welcoming facility
  • Uphold pool and pump room safety standards
  • Review incident reports and ensure compliance
  • Ensure staff certification are tracked and current
Sales & Business Performance​​​​​​​
  • Lead enrollment and revenue growth
  • Set sales targets and build incentive plans
  • Manage payroll, inventory, and budget adherence
  • Oversee POS accuracy, retention strategies, and lead conversion
Administration & Compliance
  • Maintain franchise operational and accounting compliance
  • Oversee scheduling, shift coverage, and onboarding/offboarding
  • Manage employee relations and documentation
  • Build, manage, and adhere to the school budget

REPORTS TO

  • Franchise Owner
MINIMUM QUALIFICATIONS
  • Bachelor’s degree or equivalent leadership experience
  • Valid Driver’s License, open availability
  • 2-3 years of management experience
  • Excellent verbal and written communication skills
  • Strong report, writing, and presentation skills

PREFERRED QUALIFICATIONS
  • Experience working in aquatics or children (not required)
  • Experience with sales and/or sales management

REQUIRED CERTIFICATIONS - Completed During Onboarding

  • Aqua-Tots Front Desk Staff (AT-FDS)
  • Aqua-Tots Basic Water Safety Instructor (AT-WSI)
  • CPR & First Aid



 

For questions and inquiries please contact our talent acquisition team at [email protected]

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