Assistant General Manager - Lexington

Lexington, KY
Full Time
Manager/Supervisor
Assistant General Manager - Aqua-Tots Swim School – Lexington
Full-Time | $40,000-45,000/year | Health Benefits | PTO | Leadership Opportunity

Are you a dynamic leader who's passionate about people, service, and creating positive, high-energy environments? Aqua-Tots Swim School in Lexington is looking for a dedicated Assistant General Manager (AGM) to help lead our school with excellence.

As AGM, you'll partner closely with the General Manager to ensure that our school delivers consistent, high-quality swim instruction and a top-tier customer experience in a fun, safe, and team-oriented environment. This is your chance to make a meaningful impact-both in your leadership career and in the lives of the families we serve.

JOB SUMMARY: The Assistant General Manager position consists of leading and managing all school staff in upholding the Aqua-Tots Swim School Core Values and brand standards. Our mission is to provide customers with consistent, quality swimming lessons that adhere to the Aqua-Tots Curriculum Standards and provide excellent customer service in a safe and welcoming environment.

POSITION TYPE
  • Full-time, salary-based position
    • Bonus opportunities throughout the year
  • Days and hours may fluctuate based on the school’s needs and season
  • Weekly expectations include:
    • 1 front desk shift
    • 1 in-water teaching shift
    • 2 lobby shifts for family engagement
    • 4 hours of team management, meeting, or observation
WHAT YOU’LL DO:
Leadership & Team Development
  • Lead, coach, and motivate staff to embody our Core Values and uphold brand standards
  • Support hiring, onboarding, training, and scheduling of team members
  • Oversee team performance and support growth with ongoing feedback and development
  • Foster a positive, team-first culture through regular meetings, coaching sessions, and team-building
Customer Experience & Sales
  • Drive exceptional customer service and lead the team in meaningful guest interactions
  • Educate families on our swim programs and help them choose the best-fit lesson plan
  • Track sales metrics and implement sales goals and incentive programs
  • Manage class schedules in partnership with the General Manager
  • Support families through any service concerns or special requests
Operations & Oversight
  • Ensure the school maintains high standards of cleanliness, safety, and professionalism
  • Review incident reports and implement action plans when necessary
  • Partner with the GM to manage the school budget and franchise reporting
  • Participate in grassroots marketing efforts and coordinate with local marketing support
AREAS OF RESPONSIBILITY
  • Ensure that all staff adhere to the Aqua-Tots Core Values during all staff and customer interactions.
  • Maintain a high level of customer engagement and ensure overall customer satisfaction by Creating the Aqua-Tots Experience
  • Ensure overall school safety for staff and customers
  • Educate customers in the Aqua-Tots ‘Learn to Swim’ program
  • Sell swim lessons to meet the needs of customers
  • Oversee the customer experience with technology platforms
  • Oversee Front Desk staff in the tracking and converting of all leads
  • Oversee the Front Desk in responding to customer service concerns and handling any escalated issues
  • Follow up with customer withdrawals
  • Ensure all staff maintain Aqua-Tots quality and consistency in providing excellent lessons, customer service, and a clean facility
  • Implement sales goal incentive plan for all staff as determined by General Manager
  • Assist in researching labor projections and determining hiring needs
  • Assist in the recruiting, hiring, and onboarding of all staff
  • Assist in keeping training platform in order/clean (staff profiles, training completion, reporting)
  • Oversee the leadership development and growth of the Front Desk and Aquatic staffs
  • Assist in quarterly and annual reviews with all staff
  • Assist in ensuring all staff certifications are properly documented and current
  • Assist in schedules, attendance, and shift coverage for all staff
  • Uphold uniform expectations for each position
    • Build a team environment and promote the Aqua-Tots culture amongst all staff
    • Assist in leading and planning monthly in-service meetings
    • Plan and hold quarterly team-building activities
  • Ensure the interior and exterior of the facility adhere to the brand standard in overall appearance
  • Ensure the pool, pump room, and pool environment adhere to the Aqua-Tots brand standard in overall appearance, safety, and cleanliness
  • Review all incident reports and take appropriate action when necessary
  • Carry out any other tasks to support team objectives that are assigned by your leadership as required 

REPORTS TO

  • General Manager

MINIMUM QUALIFICATIONS
  • Bachelor’s degree
  • Valid Driver’s License
  • Reliable transportation
  • Eligible to work in the U.S.
  • Open availability
  • 2-3 years of management experience
  • Customer service skills
  • Administrative skills
  • Excellent verbal and written communication skills
  • Strong report, writing, and presentation skills
  • Organized, detail-oriented, and energized by multi-tasking
PREFERRED QUALIFICATIONS
  • 1-2 years of aquatic experience
  • Experience working with children
  • Experience with sales and/or sales management
PERKS & BENEFITS
  • Health, dental, vision & other voluntary benefits
  • Paid time off
  • Growth opportunities within a growing national brand
  • Fun, energetic, and meaningful work environment

If you're a motivated, people-focused leader who thrives in a fast-paced environment and wants to make a difference in your community, apply today and grow with us at Aqua-Tots!

 

For questions and inquiries please contact our talent acquisition team at [email protected]

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